Terms & Conditions

Last updated: March 10, 2026

Article 1 -- Definitions

In these terms and conditions, the following terms are defined as:

• ComeFigure: ComeFigure, based in Amsterdam, provider of interactive 3D solutions.
• Client: The natural or legal person who enters into an agreement with ComeFigure.
• Agreement: Any arrangement between ComeFigure and the Client for the delivery of services or products.
• Configurator: An interactive 3D application that allows end users to assemble, customize, or visualize products.
• Services: All activities performed by ComeFigure, including but not limited to: design, development, implementation, and maintenance of configurators, training tools, and sales applications.
• Deliverables: All results of the Services, including software, designs, documentation, and other materials.
• E-commerce Integration: The technical connection between a Configurator and e-commerce platforms such as Shopify, WooCommerce, Magento, or Lightspeed.
• Written: Communication by letter or email.

Article 2 -- Applicability

2.1 These terms and conditions apply to all offers, quotations, agreements, and deliveries by ComeFigure.

2.2 Deviations from these terms are only valid if agreed upon in writing.

2.3 The applicability of any purchasing or other terms of the Client is expressly rejected.

2.4 If one or more provisions of these terms are void or voidable, the remaining provisions remain in full force.

2.5 These terms also apply to supplementary or modified assignments.

Article 3 -- Offers and Quotations

3.1 All offers and quotations from ComeFigure are non-binding and valid for 30 days, unless otherwise stated.

3.2 A quotation includes a description of the Services to be delivered, timeline, pricing, and any special conditions.

3.3 Prices in quotations are exclusive of applicable taxes and any additional costs, unless expressly stated otherwise.

3.4 An agreement is established through written acceptance of the quotation by the Client, or through the actual commencement of work.

3.5 ComeFigure is not bound by obvious errors or mistakes in quotations.

Article 4 -- Agreement and Execution

4.1 ComeFigure will execute the agreement to the best of its knowledge and ability, in accordance with the standards of good workmanship.

4.2 ComeFigure has an obligation of effort, not an obligation of result, unless expressly agreed otherwise.

4.3 The Client shall ensure that all data and materials required for execution are provided in a timely manner, including:

• Product specifications and dimensions
• High-quality product photos or 3D files (if available)
• Brand guidelines (logos, colors, fonts)
• Access credentials for e-commerce or CMS platforms (if applicable)
• Price lists and product configurations

4.4 If supplied materials do not meet the required quality, ComeFigure will report this. Delays caused by unsuitable materials are at the Client's expense.

4.5 ComeFigure is entitled to engage third parties for the execution of the agreement.

Article 5 -- Pricing and Payment

5.1 Pricing

All prices are quoted per project, exclusive of applicable taxes. The final price depends on scope, complexity, number of product variations, and required integrations. A detailed quote is provided before any work begins.

5.2 Additional work beyond the agreed scope is invoiced at a rate agreed upon in writing before the work commences, exclusive of applicable taxes.

5.3 Payment Terms

• Projects up to $10,000: 50% upon assignment, 50% upon delivery
• Projects over $10,000: 40% upon assignment, 30% upon concept delivery, 30% upon final delivery
• Maintenance contracts: Quarterly in advance

5.4 The initial payment is due before the start of the project. Subsequent invoices must be paid within 14 days of the invoice date, unless otherwise agreed.

5.5 In the event of late payment, the Client is in default by operation of law and ComeFigure is entitled to:

1. Charge statutory commercial interest
2. Charge collection costs (minimum $40)
3. Suspend work until full payment is received
4. Block access to the Configurator

Article 6 -- Delivery and Acceptance

6.1 Stated delivery times are indicative and not firm deadlines. The standard lead time for projects is 4-6 weeks, depending on complexity and availability of materials.

6.2 The development process consists of the following phases:

1. Discovery & Briefing: Assessment of requirements and technical specifications
2. Concept & Design: Visual design and UX flow
3. 3D Production: Modeling, texturing, and optimization
4. Development: Technical implementation and integration
5. Testing & QA: Comprehensive functionality and device testing
6. Launch & Training: Delivery and instruction

6.3 The Client has a maximum of 5 business days per phase to provide feedback. If feedback is not received, the phase is considered approved.

6.4 Delivery occurs when ComeFigure makes the Configurator available for acceptance testing. The Client has 10 business days to report defects.

6.5 Minor defects that do not materially affect functionality shall not prevent acceptance.

Article 7 -- Changes and Additional Work

7.1 Changes to the assignment after work has commenced may result in adjustments to the timeline and/or costs.

7.2 Additional work applies when:

• Expanding the number of product variations or configurations
• Adding extra functionalities
• Modifying approved designs or concepts
• Extra integrations with external systems
• Requesting additional revision rounds (more than 2 per phase)

7.3 Additional work is communicated in advance and confirmed in writing, including a price estimate.

7.4 ComeFigure is not obligated to perform additional work without written confirmation from the Client.

Article 8 -- Intellectual Property

8.1 All intellectual property rights to the Deliverables developed by ComeFigure, including designs, code, 3D models, and documentation, belong to ComeFigure.

8.2 Upon full payment, ComeFigure grants the Client a non-exclusive, non-transferable license to use the Deliverables for the agreed purpose.

8.3 The license includes:

• The right to use the Configurator on the Client's own website(s)
• The right to display the Configurator to end customers
• The right to integrate the Configurator with the Client's own e-commerce platform

8.4 The license does NOT include:

• The right to modify the source code or have it modified by third parties
• The right to sell, lease, or sublicense the Deliverables
• The right to use the Deliverables for other products or brands

8.5 ComeFigure retains the right to use the general knowledge and techniques gained during execution for other projects.

8.6 The Client indemnifies ComeFigure against claims from third parties regarding materials supplied by the Client.

8.7 ComeFigure may use the project for portfolio and marketing purposes, unless otherwise agreed in writing.

Article 9 -- Hosting and Maintenance

9.1 All projects include 12 months of hosting. After this period, hosting is available at rates quoted per project based on technical requirements.

9.2 Hosting includes:

• Server hosting of the Configurator
• SSL certificate
• CDN for fast load times
• 99.5% uptime guarantee
• Daily backups

9.3 Optional maintenance contracts are available and scoped per project. A typical maintenance contract includes:

• Monthly updates and bug fixes
• Browser compatibility maintenance
• Performance optimization
• Phone support (business hours)
• 4 hours of modifications per month

9.4 Upon termination of hosting, the Client may request an export of the Configurator for self-hosting. A one-time technical transfer fee applies and will be quoted at the time of request.

Article 10 -- Liability

10.1 ComeFigure's liability is limited to direct damages and to a maximum of the amount charged for the relevant assignment, with a maximum of $25,000.

10.2 ComeFigure is not liable for:

• Indirect damages, including consequential damages, lost profits, missed savings
• Damages due to incorrect or incomplete information from the Client
• Damages due to outages or unavailability of internet or third-party servers
• Damages due to incompatibility with third-party systems
• Damages due to changes in external platforms (Shopify, browsers, etc.)

10.3 The Client indemnifies ComeFigure against claims from end users or third parties arising from the use of the Configurator.

10.4 The exclusions and limitations do not apply if the damage results from willful misconduct or gross negligence by ComeFigure.

Article 11 -- Warranty

11.1 ComeFigure warrants that the Configurator will function in accordance with the agreed specifications upon delivery.

11.2 The warranty period is 3 months after delivery and includes the free repair of functional defects that occur during normal use.

11.3 The warranty expires in case of:

• Modifications to the Configurator by the Client or third parties
• Improper or careless use
• Changes in external systems (browsers, e-commerce platforms)
• Defects resulting from materials supplied by the Client

11.4 The warranty does not extend to the repair of defects reported after the warranty period, or to changes in functionality.

Article 12 -- Confidentiality

12.1 Both parties are obligated to maintain confidentiality regarding all confidential information received from the other party.

12.2 The following is considered confidential:

• Business information and strategic plans
• Product information and pricing strategies
• Technical specifications and source code
• Client data

12.3 The confidentiality obligation does not apply to information that:

• Is or becomes generally known through no fault of the receiving party
• Was already in the possession of the receiving party
• Must be disclosed under applicable law or regulation

12.4 The confidentiality obligation remains in effect for 2 years after termination of the agreement.

Article 13 -- Termination

13.1 The agreement is entered into for the duration of the project, unless otherwise agreed.

13.2 Hosting contracts are entered into for a minimum of 12 months and are tacitly renewed for 12 months, unless terminated in writing with a notice period of 2 months.

13.3 ComeFigure may terminate the agreement with immediate effect if:

• The Client fails to meet payment obligations
• The Client is declared bankrupt
• The Client fails to meet obligations under the agreement after notice of default

13.4 In the event of early termination by the Client, all costs incurred up to that point are due, as well as compensation for lost income.

13.5 After termination of hosting, ComeFigure will take the Configurator offline within 30 days, unless the Client requests a technical transfer (see Article 9.4).

Article 14 -- Force Majeure

14.1 Force majeure refers to any circumstance beyond ComeFigure's control that temporarily or permanently prevents the fulfillment of the agreement.

14.2 Force majeure includes, but is not limited to:

• Disruptions in internet, hosting, or telecommunications
• Cyberattacks and DDoS attacks
• Changes in laws or regulations
• Strikes or illness of employees
• Pandemics and natural disasters

14.3 In the event of force majeure, ComeFigure's obligations are suspended. If the force majeure situation lasts longer than 60 days, both parties are entitled to dissolve the agreement without compensation.

Article 15 -- Complaints and Disputes

15.1 Complaints about the execution of the agreement must be reported to ComeFigure in writing within 14 days of discovery.

15.2 ComeFigure will respond to the complaint within 10 business days.

15.3 The parties will first attempt to resolve disputes through mutual consultation.

15.4 All agreements are governed by Dutch law.

15.5 Disputes that cannot be resolved through mutual consultation will be submitted to the competent court in Amsterdam.

Article 16 -- Final Provisions

16.1 ComeFigure is entitled to amend these terms and conditions. Changes take effect 30 days after publication and apply to new agreements.

16.2 Existing agreements remain subject to the terms that were in effect at the time the agreement was entered into, unless the Client agrees to the new terms.

16.3 The English text of these terms is binding.

16.4 Deviations from these terms are only valid if agreed upon in writing.